Overview
At Dr Bomb Studios, we understand that creative calendars and filming schedules fluctuate. This Refund Policy outlines the conditions under which you may cancel or reschedule a booking and receive a full or partial refund. We aim to be completely transparent and fair across all booking tiers.
All cancellation and refund requests must be initiated through our official channels — website, app dashboard, or directly via our dedicated support team. Approved refunds are processed directly to the original payment method only.
Cancellation Windows
Refund eligibility is determined by how far in advance you cancel relative to the scheduled studio start time:
All times are calculated strictly based on the published session start timestamp. Cancellation notices must be formally stamped via timestamped email or verified in-app dispatch.
Rescheduling Policy
Free Rescheduling
You can reschedule your slot for free if the request is submitted at least 72 hours prior to your session, subject to studio floor availability.
Late Rescheduling
Requests received within 72 hours of call-time cannot be deferred freely; they are treated as standard cancellations under the notice policy above.
Reschedule Limit
Each reservation includes a maximum of one free reschedule. Subsequent modifications attract a modest ₹250 administrative fee.
No-Show Policy
If your production crew or talent fails to arrive within 30 minutes of the scheduled session start time without prior written or telephonic notice, the booking is permanently marked as a no-show.
No refund, partial credit, or complimentary reschedule will be granted for marked no-shows. If delayed in transit, ping our on-duty desk immediately — our team will preserve remainder hours within the confirmed booking.
Studio-Initiated Cancellations
While exceedingly rare due to our redundant acoustic, electrical, and 4K recording networks, unexpected disruptions may force Dr Bomb Studios to cancel a booking. Circumstances include:
Refund Process & Timelines
Once an eligible refund request is initiated, our billing desk adheres to an audited four-stage settlement track:
Initiate Request
Email our desk or tap "Request Cancellation" via client portal.
Verification
Details & eligibility confirmed within 1 business day.
Approval
Written confirmation detailing precise refund amount dispatched.
Processing
Recredited to source instrument within 5–7 business days.
Non-Refundable Items
Certain transaction components represent direct external pass-through disbursements or non-recoverable operational costs and remain strictly non-refundable:
Dispute Resolution
If you believe a refund has been incorrectly calculated or wrongly denied, submit a formal appeal to [email protected] within 14 calendar days of the decision notice.
Our executive team responds in writing within 3–5 business days. Ongoing disputes adhere to the jurisdiction terms outlined in our Terms of Service.
Contact Us
For urgent cancellations, schedule modifications, or accounting clarifications, reach out directly via our operational desks: